To cancel services with us, please follow these steps:
- Contact Us: Reach out to our customer support team via phone, email, or through our website’s live chat.
- Provide Details: Clearly state your intent to cancel and provide necessary details such as your account number, service plan, and reason for cancellation.
- Verification: We may need to verify your identity to ensure the security of your account.
- Cancellation Confirmation: Once your cancellation request is processed, you’ll receive a confirmation via email or another preferred method of communication.
- Final Billing: Depending on the terms of your service agreement, you may receive a final bill for any outstanding charges or fees.
- Feedback: We value your feedback, so feel free to share any suggestions or reasons for your cancellation. Your input helps us improve our services for the future.
REFUNDS :
The Company shall be liable to initiate a full refund of the Relevant Invoice Amount to the Lending Partner within 2 working days in the event that any of the following conditions are fulfilled in the Company’s sole discretion:
- The Patient is not contactable by the Company for a period of 24 hours from the time the Invoice was raised.
- Patient was unaware that the loan was being applied for services.
- If the patient hasn’t been provided with the treatment.
- If you have any further questions or need assistance, don’t hesitate to reach out to our customer support team.
